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Order Processing

Please allow 1-2 business days for us to process your order for shipping. We will notify you about any changes to your order processing time. If making a large wholesale order, please allow more time for your order to be shipped. We do our best to get your orders out the door as soon as possible.

Damaged, Missing, or Stolen Items

Sometimes, the unexpected does happen. If your package is damaged, missing, or stolen,we will do everything in our power to make it right.

Free Local Delivery

Customers in Calgary, AB, Canada, receive freedelivery within 48 hours or less.

Canada

The standard delivery time is 2-7 business days. As we’ve seen in the recent global events, delays may occur. If any delays occur, we’ll let you know immediately.We usually use UPS and FedEx, but may use an alternate carrier when necessary.

United States

The standard delivery time is 7-13 business days. Due to the value of some of our packages, your order may be temporarily held at customs.If any delays occur, we’ll notify you right away. We usually use UPS and FedEx, but may use an alternate carrier when necessary.

Anywhere outside of North America

Shipping time varies based on your location. We understand the importance of communication, and although global shipping has become unpredictable, we’ll do whatever it takes to get your order to you as fast as possible. We will keep you posted on any updates regarding your order.